The performance measurement of changes in the logistics of health goods: a theoretical model

The aim of this paper is the definition of a measurement system for the evaluation of innovations in the hospitals logistics process. Driven by the need to contain costs and improve the quality of services provided to patients, hospitals are dealing with complex activities of business process reengineering of their critical processes, among which the logistics of health goods. The work differs from previous examinations of logistics performance measurement in that it uses a broader scope, following a Systematic Review of the literature, and it suggests that a logistics innovation evaluation system must consider different performance dimensions, including costs, benefits, quality and safety. The limitations of the research are those related to the theoretical and exploratory nature of the study. From a practical point of view, the work provides an important tool to the management of hospitals involved in logistics innovation evaluation, which are scarcely supported with adequate systems of analysis.