This article reports the results of a research aimed at investigating the impact of an ERP system on organizational processes and individual employees in a public sector organi-ation (Italian Regional Council). Through a qualitative method (Focus Groups - FG) interesting results have come out: system introduction planning, organizational and technical aspects seem to be relevant issues to be addressed in order to improve ERP system’s effectiveness. Through a structured questionnaire, a larger sample of employees will be involved in the second phase, aimed at testing the constructs which emerged with the FG analysis and the relationships among them

The impact of using an ERP system on organizational processes and individual working behaviour in the public sector: A case study

SPANO, ALESSANDRO;BELLO', BENEDETTA
2013

Abstract

This article reports the results of a research aimed at investigating the impact of an ERP system on organizational processes and individual employees in a public sector organi-ation (Italian Regional Council). Through a qualitative method (Focus Groups - FG) interesting results have come out: system introduction planning, organizational and technical aspects seem to be relevant issues to be addressed in order to improve ERP system’s effectiveness. Through a structured questionnaire, a larger sample of employees will be involved in the second phase, aimed at testing the constructs which emerged with the FG analysis and the relationships among them
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11584/199088
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