Identification of the variables in an e-Learning platform using a cost-benefit analysis and an automatic decision-making tool

New forms of communication techniques are used by universities to offer new services to teachers and students. E-Learning solutions are often integrated into traditional learning courses. A process of implementation of an e-Learning solution requires a comparative analysis of alternative options, in order to produce a synthetic conclusion on the allocation of budgets and on the enhancements of effectiveness of the learning services. The purpose of this paper is to describe a methodology to structure and arrange the different aspects to be taken into account in a process of implementation of an e-Learning solution. In particular, the evaluation variables involved in the analysis of an e-Learning solution and the automatic decision-making tool are described.