Managerial and organizational impact of ERP systems in public sector organizations. A case study

Drawing on a questionnaire survey conducted in an Italian Regional Government organization, the paper presents an in-depth analysis of the organizational issues linked to the introduction of an Enterprise Resource Planning system. The results of the second part of the research based on the results of the first qualitative part where a Focus Groups (FGs) analysis was used, are provided. A structured questionnaire, made specifically for this study by operationalizing the variables raised in the previous phase in ten types of questions, has been used. The sample is composed of 775 employees and managers users of the ERP system. Results show that, broadly speaking, employees believe that organizational rather than technical aspects are the main obstacle to fully utilizing the ERP system, that knowledge of the system did not spread through structured or programmed actions (e.g. training). Limitation and future research perspectives are also discussed.