We analyze a data set containing over 500 satisfaction scores of hotels in Sardinia, Italy, appearing on the TripAdvisor website during 2008– 2016. The statistical analysis involves fitting a proportional odds model with smoothing, and computing the marginal effects so that individual hotels could be identified that would benefit the most by improving certain services.

On proportional odds modelling and marginal effects of Sardinian hotels data

Giulia Contu
;
Claudio Conversano;YEE, THOMAS WILLIAM
2017-01-01

Abstract

We analyze a data set containing over 500 satisfaction scores of hotels in Sardinia, Italy, appearing on the TripAdvisor website during 2008– 2016. The statistical analysis involves fitting a proportional odds model with smoothing, and computing the marginal effects so that individual hotels could be identified that would benefit the most by improving certain services.
2017
9788899459710
Customer satisfaction; Proportional odds model; TripAdvisor; Vector generalized linear and additive modeling
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11584/232067
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