Diet coaching is a behaviour change task which requires lots of interaction with patients. E-health apps gathered lots of interest in research and, recently, chatbots have been leveraged to address this task, with a focus on persuasion to motivate people towards behaviour change. In this paper, we take a look at current approaches in building persuasive dieting chatbots and expose a number of major unsolved challenges. We motivate them with evidence from previous work and show that current chatbots don't approach certain scenarios properly, hence limiting their communication and persuasion capabilities.

Unaddressed challenges in persuasive dieting chatbots

Balloccu S.;Collu M. G.;Sanguinetti M.;Atzori M.
2021-01-01

Abstract

Diet coaching is a behaviour change task which requires lots of interaction with patients. E-health apps gathered lots of interest in research and, recently, chatbots have been leveraged to address this task, with a focus on persuasion to motivate people towards behaviour change. In this paper, we take a look at current approaches in building persuasive dieting chatbots and expose a number of major unsolved challenges. We motivate them with evidence from previous work and show that current chatbots don't approach certain scenarios properly, hence limiting their communication and persuasion capabilities.
2021
9781450383677
challenges
chatbots
conversational agents
diet
diet coaching
natural language generation
persuasion
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11584/348017
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