Quality of Experience monitoring and management strategies for future smart networks

One of the major driving forces of the service and network's provider market is the user's perceived service quality and expectations, which are referred to as user's Quality of Experience (QoE). It is evident that QoE is particularly critical for network providers, who are challenged with the multimedia engineering problems (e.g. processing, compression) typical of traditional networks. They need to have the right QoE monitoring and management mechanisms to have a significant impact on their budget (e.g. by reducing the users‘ churn). Moreover, due to the rapid growth of mobile networks and multimedia services, it is crucial for Internet Service Providers (ISPs) to accurately monitor and manage the QoE for the delivered services and at the same time keep the computational resources and the power consumption at low levels. The objective of this thesis is to investigate the issue of QoE monitoring and management for future networks. This research, developed during the PhD programme, aims to describe the State-of-the-Art and the concept of Virtual Probes (vProbes). Then, I proposed a QoE monitoring and management solution, two Agent-based solutions for QoE monitoring in LTE-Advanced networks, a QoE monitoring solution for multimedia services in 5G networks and an SDN-based approach for QoE management of multimedia services.