Quality of Experience in the Metaverse: An Initial Analysis on Quality Dimensions and Assessment

The Metaverse provides a novel experience to the user, by opening the doors to social-based multiuser environments merging physical reality with digital virtuality. In this paper, we present an initial analysis of the Quality of Experience (QoE) in the Metaverse. We first consider traditional influence factors (human, system, and context). Then, we introduce the social and economic dimensions of the Metaverse as additional factors to be considered for QoE assessment. Finally, we discuss what QoE assessment methods can be more suitable for Metaverse applications, with a particular focus on implicit assessment methods (e.g., physiological, human cognitive, affective behaviour).