Designing public financial management systems: exploring the use of chatbot-assisted case studies

IMPACT The design of public financial management (PFM) systems requires the exploration of the problem space before solution options are generated. Case studies are often employed to teach the design of PFM systems, but conventional forms of delivery of case study materials fail to help develop the skills needed to explore the problem space. This article investigates the use of chatbot-assisted case studies as a way to stimulate students' efforts to pose questions about features of the problem scenario.